Cancellation & Returns

Updated: 22 October 2026

Application to international orders

This policy applies to consumer orders in all delivery countries that we have enabled. We grant you the right of withdrawal described below with a period of 30 calendar days. We contractually extend any statutory 14-day withdrawal period to 30 days. Where no statutory right of withdrawal exists, we grant this right contractually on the terms below. Any more favourable mandatory rights under the law applicable to your purchase remain unaffected. In particular, statutory remedies for defective, unsafe, incorrect or undelivered goods are not limited to 30 days.

Withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.

The withdrawal period is thirty days from the day on which you, or a third party nominated by you other than the carrier, acquire physical possession of the goods. If several goods ordered in one order are delivered separately, the relevant day is the day on which you, or that third party, acquire physical possession of the last item. If goods are delivered in several lots or pieces, the period runs from receipt of the last lot or piece.

To exercise your right of withdrawal, you must inform us:

Clemens Hamann – Kevanto
Alte Sülldorfer Landstraße 402D
22559 Hamburg
Germany
Email: kevanto200710@gmail.com
Phone: +49 162 9519348
VAT identification number: DE464566080

of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of your right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer. We will do so without undue delay and no later than fourteen days after the day on which we receive your notice of withdrawal.

We will use the same means of payment as you used for the original transaction unless we have expressly agreed otherwise with you. You will not incur any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

You must send back or hand over the goods without undue delay and no later than fourteen days after the day on which you inform us of your withdrawal, to:

Clemens Hamann – Kevanto
Alte Sülldorfer Landstraße 402D
22559 Hamburg
Germany

The deadline is met if you send the goods before the fourteen-day period expires.

You bear the direct cost of returning the goods.

You are liable for any diminished value of the goods only where this results from handling beyond what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To:
Clemens Hamann – Kevanto
Alte Sülldorfer Landstraße 402D
22559 Hamburg
Germany
Email: kevanto200710@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*) / the provision of the following service (*):

__________________________________________________

Ordered on (*) / received on (*): __________________________

Name of consumer(s): __________________________________

Address of consumer(s): _________________________________

__________________________________________________

Signature of consumer(s) (only if this form is submitted on paper):

__________________________________________________

Date: ____________________________________________

(*) Delete as appropriate.

Contractual extension to 30 days

The conditions described above, including the effects of withdrawal, apply throughout the entire 30-day withdrawal period. Original packaging is not required to exercise this right.

This extension does not restrict your statutory right of withdrawal or your statutory remedies for defects. This also applies if a statutory withdrawal period extends beyond the period stated above in a particular case.

Returns and defective goods

You may notify us of withdrawal by email to kevanto200710@gmail.com. An order number helps us identify the purchase, but is not required if we can identify your order from the information you provide.

You do not need prior authorisation, a reply from us, or the model form. No reason is required. Return goods to the address in Hamburg above, not to a foreign supplier.

Please package goods carefully for their return journey. Original packaging is not required to exercise your rights. Simply returning the goods without an unequivocal statement does not replace a withdrawal or return declaration.

Your statutory remedies remain unaffected where goods are defective, damaged or incorrectly delivered. We bear expenses necessary for statutory remedies, including necessary transport costs, in accordance with applicable law. The return-cost rules for withdrawal do not restrict these rights.

Consumer rights outside Germany

The rules on return costs and diminished value for withdrawal do not apply where mandatory law provides more favourable rights in your case. In particular, consumers in Australia retain their non-excludable rights under the Australian Consumer Law, consumers in New Zealand retain their rights under the Consumer Guarantees Act, and consumers in other delivery countries retain the mandatory consumer rights applicable to them. The change-of-mind return arrangements in this policy do not replace statutory remedies for defects.

You may also view your order through your customer account. An account, prior authorisation or a reply from us is not required to withdraw by an unequivocal statement.