Shipping policy

Updated: 13 October 2026

1. Delivery countries and availability

Orders are available only for countries, delivery addresses and product variants for which we have enabled delivery in the store and at checkout. The following overview describes our configured shipping zones; it does not mean that every country or variant is already available to order. If a country or variant is not available at checkout, we do not currently offer delivery for it.

Euro countries: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia and Spain.

Other European countries: the Czech Republic, Denmark, Hungary, Poland, Romania, Sweden, the United Kingdom, Switzerland, Norway and Iceland.

Other configured countries: the United States, Canada, Australia, New Zealand and South Africa. Other countries are not currently included in our configured shipping zones.

2. Shipping charges and currency

The flat shipping charge for deliverable orders to our euro shipping zone is EUR 2.99. For deliverable orders to the other zones listed above, it is USD 2.99. USD means US dollars, not Canadian, Australian or New Zealand dollars. We do not offer a general free-shipping threshold of EUR 50.

The shipping charge and payment currency applicable to your specific order are displayed at checkout before you place a binding order. If we split an order into several parcels, we will not charge additional shipping for that split. Taxes and import charges are separate from the flat shipping charge; see section 5.

3. Delivery times

  • Enabled European delivery countries, including Germany: 5–10 days.
  • United States: 7–13 days.
  • Canada: 7–12 days.
  • Australia: 5–10 days.
  • New Zealand: 4–9 days.
  • South Africa: 7–14 days.

As in our previous delivery terms, these are calendar days. The period starts on the day after the contract is concluded and includes processing and transport up to delivery. A product-specific delivery period clearly disclosed and expressly agreed before the contract is concluded takes precedence over this overview. Subsequent changes do not apply to an existing order without your agreement.

If we cannot meet an agreed deadline, we will promptly notify you of the delay and the revised expected date. Where required by law, we will obtain your consent to the delay or refund your payment. Your rights in the event of delay or non-delivery remain unaffected. Customs clearance does not entitle us to extend an agreed delivery period indefinitely. For US orders, we comply with applicable notice, consent and refund requirements for shipping delays.

4. Direct shipment from China

Our goods are shipped directly from China. We use CJdropshipping or AliExpress suppliers connected through DSers to process orders. Items may arrive separately. Your seller and contact remains Clemens Hamann, trading as Kevanto; you do not have to pursue your claims against a foreign supplier.
VAT identification number: DE464566080

We bear the risk of loss or damage during transport arranged by us until the goods are handed to you or a person nominated by you to receive them. More favourable mandatory consumer rights remain unaffected.

5. Taxes, customs duties and import charges

Direct shipments from China may incur import VAT or other import taxes, customs duties, and customs-clearance or disbursement fees charged by the carrier in the destination country. These charges are not automatically covered by the EUR 2.99 or USD 2.99 shipping charge.

Whether such amounts are collected at checkout or payable separately must be disclosed for your specific order before you make a binding purchase. Where additional costs can be calculated, we state the amount. If particular costs cannot reasonably be calculated in advance, we disclose their possible occurrence and the relevant basis of calculation. Factors may include the type of goods, tariff classification, goods value, shipping charges, destination country and the carrier's clearance tariff.

You bear additional import charges only where legally permissible and transparently agreed before the contract is concluded. Amounts already collected and remitted must not be charged twice. Our statutory registration, tax, customs, product and information obligations are not transferred to you. This policy alone does not replace order-specific pre-purchase cost information.

6. Returns and contact

Returns are sent to our address in Hamburg, Germany, as set out in our withdrawal and returns policy, not to China. Please consider the cost of return shipping to Germany when making a voluntary return or exercising withdrawal. Mandatory rights relating to defective goods remain unaffected.

Contact: kevanto200710@gmail.com, phone +49 162 9519348.